"Provide phone banking service as well as a human". We got to that point, but mostly because of how much human provided service has degraded. I don't blame the

"Provide phone banking service as well as a human". We got to that point, but mostly because of how much human provided service has degraded. I don't blame the humans in question, but how much they are trained to behave like robots, and the little they are trusted and allowed to do.