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Then Best Buy bought them, and started letting in-store management run the show. I was a Geek Squad Supervisor during college (and worked part-time for a few y
by learc83 15y ago
Then Best Buy bought them, and started letting in-store management run the show.
I was a Geek Squad Supervisor during college (and worked part-time for a few years after). The guys who wrote all the Geek Squad software and standard practices from the corporate HQ were great. However, over time the store management began to run Geek Squad like just another department.
Sales managers don't know anything about technical service, so eventually we began to focus on new PC customers (upgrades, software installs) instead of the PCs that were in the back waiting on repair. Eventually Geek Squad just became an extension of the PC sales department at most stores.
- aaronbrethorst 15y agoI was 'Rookie Agent #63' from 1998 - 2000 when I was in high school (see photo link below), and the company was still about 35 employees. It's a pity that the quality of the service has seemingly declined so greatly. I remember when Robert would mock Best Buy's seeming incompetence and declare unequivocally that the Geek Squad would never own a fleet of vans. So much for that. https://twitter.com/aaronbrethorst/status/175695256233324544/photo/1 https://twitter.com/aaronbrethorst/status/175695256233324544...
- yuhong 15y agoEventually the Geek Squad founder did admit it: http://money.cnn.com/2008/03/11/smbusiness/geek_squad.fsb/index.htm http://money.cnn.com/2008/03/11/smbusiness/geek_squad.fsb/in...