3 ms·

I paid for youtube premium, then youtube banned my account for "deceptive practices", on a 10+ year youtube old account tied to ~20 year gmail account has only

I paid for youtube premium, then youtube banned my account for "deceptive practices", on a 10+ year youtube old account tied to ~20 year gmail account has only ever viewed videos, only a handful of comments, last of which was years ago. The kicker? When your youtube account gets banned, you cannot access the subscription page to even cancel youtube premium. You're only allowed to appeal every couple weeks, and for over 6 months appeal has been automatically rejected via automated system because rejection comes within minutes of submitting appeal. The second kicker? I paid for another youtube premium account during the appeal process and somehow that account also gets banned for "deceptive practice". Same deal with appeal process. The third kicker? I also pay for Google One, which boasts live person service. They basically said they have no ability to coordinate with youtube team and I'm shit out of luck. I'm assuming a live person told me that since it took a few days for the ticket to get processed. So after 6 months and $150 and losing access to all my music and playlist on youtube music locker, I had to change credit cards to stop the charges on the gamble that it didn't affect my primary google account. The final kicker. For shits and giggle I send another appeal on both accounts after a year. The second one somehow magically passed review and was unbanned. The first account, tied to my primary google/gmail of almost 20 years remains banned.

gmerc 3y ago
Small Claims Court. Works. Default judgement.
- dirtyid 3y ago
  Not risking getting on Alphabets bad side with even minor litigation that might wreck the rest of my google services. Even idea of reversing credit charge was a risky as some comments online notes they got into google support hell trying to reverse scam microtransaction charges.
mcv 3y ago
You mean you kept paying them for blocked accounts? Can't you just block the payment directly? Though you might be able to sue them. They took your money without providing the service you paid for. Though I must say it's a bizarre business practice to block paid accounts without even explaining why. It's another lesson not to rely on these large faceless corporations.
- dirtyid 3y ago
  I had Google One and domain services on payment. Didn't want to risk disruption by cancelling credit card and didn't know if changing credit # card whether youtube would automatically use new payment method. Basically have too much of life tied up in the ecosystem to risk even more damage over ~20 dollars a month. Let alone potentially get on some litigation shit list if I took them to court. Also can't remove credit card because you need some sort of valid default payment. Ended up setting up a gift card as backup payment for other services, then changed credit card number. Thankfully youtube didn't use other services backup payment method, and basically they cancelled account after no pay. It's bizarre (infuriating) a paid account can't get in person service. It's bizarre paying for Google One for in person service doesn't extend to youtube. But yeah rough lesson to learn. Still stuck in Google ecosystem due to reasons, but have more frequent / redundant backups. Meanwhile, shameless use of adblock & sponsorblock for youtube.

gmerc 3y ago

Small Claims Court. Works. Default judgement.

dirtyid 3y ago
Not risking getting on Alphabets bad side with even minor litigation that might wreck the rest of my google services. Even idea of reversing credit charge was a risky as some comments online notes they got into google support hell trying to reverse scam microtransaction charges.

mcv 3y ago

You mean you kept paying them for blocked accounts? Can't you just block the payment directly? Though you might be able to sue them. They took your money without providing the service you paid for. Though I must say it's a bizarre business practice to block paid accounts without even explaining why. It's another lesson not to rely on these large faceless corporations.

dirtyid 3y ago
I had Google One and domain services on payment. Didn't want to risk disruption by cancelling credit card and didn't know if changing credit # card whether youtube would automatically use new payment method. Basically have too much of life tied up in the ecosystem to risk even more damage over ~20 dollars a month. Let alone potentially get on some litigation shit list if I took them to court. Also can't remove credit card because you need some sort of valid default payment. Ended up setting up a gift card as backup payment for other services, then changed credit card number. Thankfully youtube didn't use other services backup payment method, and basically they cancelled account after no pay. It's bizarre (infuriating) a paid account can't get in person service. It's bizarre paying for Google One for in person service doesn't extend to youtube. But yeah rough lesson to learn. Still stuck in Google ecosystem due to reasons, but have more frequent / redundant backups. Meanwhile, shameless use of adblock & sponsorblock for youtube.