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> This trains users to be hateful to / frustrated with AI As everyone assumes they’re dealing with an AI for support, etc., the job of being a human in those r
by donmcronald 3y ago
> This trains users to be hateful to / frustrated with AI
As everyone assumes they’re dealing with an AI for support, etc., the job of being a human in those roles will be awful.
- JCharante 3y agoSome people were already like this re: outsourcing. “No ma’am I’m not in India, I’m in Maine. Oh yes, it is lovely here.”
- autoexec 3y agoIsn't “No ma’am I’m not in India, I’m in Maine. Oh yes, it is lovely here.” what they tell the people in India to say anyway? I can look up the weather just about anywhere on the planet, I assume some outsourced worker on the other side of the planet can just as easily.
- JCharante 3y agoI suppose but people would listen to your accent and agree that it does sound like a Maine accent once you give them something to compare it to.
- joshspankit 3y agoThat was already “solved” years ago: some companies train outsourcers to have specific accents.
- emptysongglass 3y agoThis is why I love Schwab: the folks on the other end always tell you exactly where they're from and they're lovely.
- Lacerda69 3y agoYou clearly never worked in support - this was already the case before AI