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>From my experience, most people don't read the instructions or text notes anyway. This happens in my life constantly when dealing with family IT problems or m

• smaudet 3y ago
  Part of it is laziness or some mental block, but I have observed what I call "computer untrustworthyness", and experienced it myself, even. If you can constantly guarantee that everything work the same all the time, then there are fewer issues. However, it does not, and because computers are prone to both bugs and marketing gimmicks, it is easy to burn out on a mental model of things. People who do read the output of their computers experiencing situations where the computer doesn't do what it says it does, can quickly burn out. Not to mention, reading only what the computer says is a good way to diagnose the wrong thing. You observe something similar when a feature or bug is exposed and the first response is "well it used to work before" - which is often (partially) true, but that does nothing to explain why it doesn't work or did work. Then there is social and linguistic familiarty (often iconographic). It's telling that the way the IQ test is most flawed is that it scores those with more cultural familiarity higher - things that seem "easy" may only be so because of a certain familiarity, with where things are commonly placed, common functionality, etc. And again, as UX designers destroy these foundations in the hopes of making their UIs "easier", it only makes things more difficult, not less, to understand.