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At my last employer they ran regular eNPS surveys using this 1-10 response scale where only 9 or 10 were considered positive. After much complaining from me tha
by autarch 3y ago
At my last employer they ran regular eNPS surveys using this 1-10 response scale where only 9 or 10 were considered positive. After much complaining from me that this was batshit crazy (I phrased this more appropriately at work), they finally switched to using just three possible responses. The question was something like "Would you recommend an acquaintance or friend with the appropriate skills to apply for a job at $Company?". The three responses were "No", "Maybe", and "Yes".