The actual study, full text https://dl.acm.org/doi/10.1145/3582432 https://dl.acm.org/doi/10.1145/3582432 I only skimmed, but two things struck me: (1) previo

The actual study, full text https://dl.acm.org/doi/10.1145/3582432 https://dl.acm.org/doi/10.1145/3582432 I only skimmed, but two things struck me: (1) previous studies conducted 2003-2006 found 44-50% time lost to frustration, this one found 11-20%. That's a huge improvement! As bad as computers are today, they were far worse 20 years ago. Progress! (2) Performance (top 3 frustrations are the computer is slow/froze/crashed) is the top frustration.