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> I don't want to have a "conversation" with a company if it means they've used surveillance to stalk and harass me across the internet so they can build a data

> I don't want to have a "conversation" with a company if it means they've used surveillance to stalk and harass me across the internet so they can build a data profile of me and my habits. I feel similarly. I don’t want my grocery store or restaurant to understand me. I just want to buy a gallon of milk and don’t want to discuss my day with them. And I don’t want my order called out to my name. Just give me a number and I’ll listen for it. I think the idea is that relationships make me spend more money. But I don’t want to spend more money on groceries. I want to spend as little as possible. Also in this category is companies that want to wish me happy birthday or happy pride month or anything else related to what I want from them. I don’t need my water company to wish me happy new year, just provide water efficiently.

dreamcompiler 3y ago
A major credit card company (whose cards are usually green) used to bug me with surveys asking what else they could do to make me happier. My answer: Get more merchants to accept your card. How about cash back? No, cash back means I paid too much in the first place. How about free movie tickets once a year? Won't make me use my card more. How about free access to airport lounges (as long as you pay an extra $500 a year)? No. Then what can we do? Improve. Your card's. Acceptance. Hmmm. How about a free credit checkup? Aaaand this is why I no longer respond to surveys: There's often one blindingly obvious thing a company can do to improve customer satisfaction, and coincidentally it's usually the thing the company least wants to do. So survey responses that tell them "Do the obvious thing" just get ignored.