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> In the Netherlands, companies brag about a 7 or 8 out of ten as proof of their amazing customer service. Huh, could you give an example of it? I am new to th

• yurishimo 3y ago
  Sure. I was looking up energy price comparisons last night and came across this. https://www.overstappen.nl/energie/vergelijken/ https://www.overstappen.nl/energie/vergelijken/ Under "Beste energievergelijker" > Onze klanten beoordelen ons daarom met gemiddeld een 8,6. If you scroll further, you can see their ratings for other services; none reach even an 8. Compare that to Nerd Wallet's "Best Life Insurance Companies" (a segment that is nearly identical from all providers if you purchase term life). https://www.nerdwallet.com/article/insurance/best-life-insurance-companies https://www.nerdwallet.com/article/insurance/best-life-insur... 5/5 across the board for all parties. I get that it's a "best of" list, but you seriously mean to tell me all of these companies are exactly the same? The rest of Nerd Wallet's top pick lists are the same.
• dahwolf 3y ago
  How we rate things in the Netherlands is a reflection of the rating system used in schools. 1-5. Ranging from pathetic to inadequate, in any case you didn't pass. 6. Adequate, the minimum needed to pass. A culturally important number as it expresses the "zesjescultuur", a phenomenon where somebody is intentionally doing the absolute bare minimum to not get into trouble. 7. More than adequate. 8. Good. Even if near-perfect, few Dutch people would rate above this number because we don't want you to get all cocky. 9. Excellent. In service, only awarded when you did something completely unexpected or memorable. 10. Perfect, flawless.