> but from a dollars point of view this seems to be what customers want. What percentage of software (in dollars) is purchased by people who are not going to b

> but from a dollars point of view this seems to be what customers want. What percentage of software (in dollars) is purchased by people who are not going to be the ones using it? I suspect the answer is the overwhelming majority. It is how software monstrosities like Concur can exist and be ubiquitous.