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And in many such systems the peer pressure to give a 5 is tremendous, which further devalues the rating system. Uber drivers for example have told me that if mo
by dreamcompiler 3y ago
And in many such systems the peer pressure to give a 5 is tremendous, which further devalues the rating system. Uber drivers for example have told me that if more than a few customers give them a 4 they will be effectively fired. Restaurants, tour companies etc have asked me to please give them the maximum number of stars on Yelp, Google, Tripadvisor, etc lest there be dire consequences for them.
This is of course Goodheart's Law in action but I don't have any ideas for fixing the problem.