I do agree when we see broken outcomes (e.g. us healthcare, us public transit, etc) it’s good to go back to incentives to understand why things haven’t gotten b

I do agree when we see broken outcomes (e.g. us healthcare, us public transit, etc) it’s good to go back to incentives to understand why things haven’t gotten better. When perf time comes around, everybody knows the deal. Shipping a new feature is a much easier sell than a bug fix and looking like a hero for fixing a bug instead of preventing one is easier anyways.