The only bit of info/detail: > The problems most often experienced by the participants included: "the system was slow," "the system froze temporarily," "the sy

The only bit of info/detail: > The problems most often experienced by the participants included: "the system was slow," "the system froze temporarily," "the system crashed," "it is difficult to find things." The participants had backgrounds such as student, accountant, consultant, but several of them actually worked in the IT industry.