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SuSE's bread and butter is professional services. They don't care what software you use, as long as you pay SuSE to consult on it. From a practical perspective
by 0xbadcafebee 3y ago
SuSE's bread and butter is professional services. They don't care what software you use, as long as you pay SuSE to consult on it.
From a practical perspective: I wouldn't use them. Their acquisition of Rancher was/is terrible. I literally couldn't give them my money without one of those stupid sales calls. Their website doesn't even have a working contact form; I had to go to their Slack to get some random engineer's attention. I'm told by colleagues that they ignore your (paid) support tickets. I have worked for enough pain-in-the-ass enterprises that I will avoid them at all costs.
- hhh 3y agoInteresting… my experience has been the opposite, except for getting support. I prefer being able to get the product for free immediately and then chat about support later. It’s why we use Rancher, because it takes 20min to set up with Helm, vs like Tanzu where you have to have. an entire call and licensing and accounts to even download anything. Or D2iQ where you need to fumble with getting everything set up for a while with the sales and technical people. Rancher has been great for me with around 200 clusters. They don’t support temporary creds for IAM stuff, so I have to provision EKS clusters on my own. We pay for paid support and have very little problems getting them on the phone, but it is generally a consulting firm that ends up helping.