There are some really good points here that are soured by an almost high-school-socialist level of rhetoric. Probably would've been better written as a continuo

There are some really good points here that are soured by an almost high-school-socialist level of rhetoric. Probably would've been better written as a continuous essay or treatise instead of a list. I'm sure, 24 years later, the authors would acknowledge that. But they can probably say the same in not so many words: The Internet has enabled customers and employees to be far more informed and aware than ever before; companies trying to depersonalize and reduce will die, while those trying to personalize and communicate can win the loyalty of both. I doubt publicly traded companies are even capable of this, and with the money printer constantly spinning, I'm sadly unsure they need to be.