Sellers routinely ship large items in their original packaging. Things like air conditioners. Amazon does not allow any mention of shipping or packaging in the

Sellers routinely ship large items in their original packaging. Things like air conditioners. Amazon does not allow any mention of shipping or packaging in the reviews. So consumers that continually receive damaged items can't warn other buyers about the high likelyhood of receiving the item damaged because it wasn't packaged properly. The seller knows they don't have to respond to complaints because of the enormous hurdle of sending the items back. The customers just bang the sheet metal back in place, replace any broken components, and install it to avoid anymore hassle (hey! We'll send you a new damaged one!).