It turns out that most people are terrible at using the tools, and there's even research about this right now Thanks – this was a surprisingly fun paper to rea

It turns out that most people are terrible at using the tools, and there's even research about this right now Thanks – this was a surprisingly fun paper to read. The authors are all CS researchers (and good ones – Björn Hartmann does a lot of great work in this area in particular) but I'd love to see some behavioral scientists tackle it at some point too. I haven't got a citation but the concept initially reminded me of some studies from ~20 years ago where academics were wondering if the public would ever be able to use search engines effectively and how people's mental models could adapt to do so. All these years later, I'm not entirely sure if the public ever really did adapt, or if it was just the search engines that did..