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Where I am, we use BugZilla which is open-source. I don't believe it has a customer-side access like Jira or ServiceNow (at least we don't have it set-up) but
by brezelgoring 3y ago
Where I am, we use BugZilla which is open-source.
I don't believe it has a customer-side access like Jira or ServiceNow (at least we don't have it set-up) but it does have e-mail hooks which you can make open tickets for you. Here's how: https://www.bugzilla.org/docs/3.6/en/html/api/email_in.html https://www.bugzilla.org/docs/3.6/en/html/api/email_in.html
I hope it helps you.