20 ms·

my experience with hetzner's support is excellent since I've never spoken to them 8 dedicated 64t/128gb servers for 2 years, 0 cumulative seconds of downtime,

• kjs3 3y ago
  You aren't experiencing support (you're talking about ops if anything) and you don't rate support based on when you don't need them.
  • toast0 3y ago
    > you don't rate support based on when you don't need them. There's something to be said about companies where things work so you don't need support. Some companies make you go through support for IPMI, and sometimes it's self-service and you only need to go through self-service if it breaks.
    • kjs3 3y ago
      That's irrelevant. At some point (other than trivial use cases), things will break in a way you will need someone other than yourself or your team to get involved. It doesn't matter how great they were at staying out of your way when simple things go wrong that you got if there's noone competent to help you when SHTF.