I seriously thought they were silently abandoning the desktop version of Outlook. I have not been able to get it working again for more than a year, after sett

I seriously thought they were silently abandoning the desktop version of Outlook. I have not been able to get it working again for more than a year, after setting up O365 account. The attempts to get it working again involve MS-developed special utility program(s) -- but this has never fixed the problem for me. I gave the problem to our IT support people. They tried but ultimately gave up and asked if I would just use the web-based Outlook instead. What was I going to do? Say, no?