Agreed, with one exception. Costco rolled out live chat and I had to use it twice. The wait time sucks but when connected I was able to get two representatives

Agreed, with one exception. Costco rolled out live chat and I had to use it twice. The wait time sucks but when connected I was able to get two representatives who knew what they were doing. Also they let you skip all the auto messages and go straight to a human which is great in the world of dialog tree hell