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Pretty much every company has been shown to have fake status pages at this point.
by Shekelphile 3y ago
Pretty much every company has been shown to have fake status pages at this point.
- ezekg 3y agoPretty much. They want the burden of proof for SLAs to fall on the customer, not on themselves. If a customer has to prove that an outage specifically affected them, they are much less likely to have a successful case against the failure to meet their SLA. (Not directed at GitHub specifically, but at bogus status pages.)
- AYBABTME 3y agoStatus pages are updated by humans and the humans need to (1) realize there's a problem and (2) understand the magnitude of the problem and (3) put that on the status page. It's not fake, it's just a human process. And automating this would be error prone just the same.
- Macuyiko 3y agoVery good points. Meanwhile I have clients asking me why they can't have a status page to which I reply: you can, but ultimately to be completely fail proof it will be a human updating it slowly. To which they reply: but GitHub or X does it... Very infuriating, that.
- AYBABTME 3y agoThere's some nice tooling these days for this. E.g. https://firehydrant.com/ https://firehydrant.com/ and https://incident.io https://incident.io both make this a faster, more embedded process.
- sjwhitworth 3y agoHey, incident.io CEO here! Thanks for mentioning us.
- amandamacleod 3y agoAnd Jeli.io for this! With the Statuspage integration, you can set the status, impact, write a message for customers, and select impacted components all without leaving Slack. Statuspage gets updated with a click of a button.
- wsatb 3y agoI wouldn't necessarily call them fake, but the issue often has to be big enough for most companies to admit to it. AWS often has smaller outages that they will never acknowledge.
- jachee 3y agoAlso (2b) convince their boss that the “optics” are better to update sooner than later.
- klysm 3y agofake and not automated are pretty different
- wsatb 3y agoFrom my experience, GitHub is the best out there when it comes to updating their status page.
- Night_Thastus 3y agoReally? Why? That's so disappointing.
- cududa 3y agoTwo technical reasons capstoned by driving business motivation: -False positives -Short outages that last a minute or three Ultimately, SLA's and uptime guarantees. That way, a business can't automatically tally every minute of publicly admitted downtime against the 99.99999% uptime guarantee, and the onus to prove a breach of contract is on the customer