I use WebEx in my work environment primarily for sharing deployment sessions that involve a GUI or for remote low-framerate group presentations. It's relatively

I use WebEx in my work environment primarily for sharing deployment sessions that involve a GUI or for remote low-framerate group presentations. It's relatively easy to use and does the job. For remote support, I personally use LogMeIn (they bought Hamachi out I believe) for my parents' desktop. That is a great tool for remote control software, provided you don't mind installing the LogMeIn client on the target system.