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Here's some feedback from your potential customer (I run a profitable B2B SaaS and I would like to use something like what you've built). 1. The first thing I

by jwr 3y ago

Here's some feedback from your potential customer (I run a profitable B2B SaaS and I would like to use something like what you've built). 1. The first thing I check is the Pricing page — and the pricing is reasonable. Ok there. 2. The second thing I need to know is where the data goes and do I need to load external JavaScript libraries from somewhere. I probably do, but I can't be sure, because your quick start guide doesn't say much if I'm not registered logged in, which I can't be bothered to do. I am guessing the answer to (2) is that I need to load a third-party JavaScript library and send the data somewhere. If that's true, I won't use your product, even though otherwise it's something I really need. I would use a product that would let me instrument my code, gather data on my servers, and analyze it without sharing it.

0xferruccio 3y ago
I think if sending data to 3rd party vendors isn't an option for you we've seen Posthog being a great alternative to product analytics tools when the requirements are of it being self-hosted. That being said I don't think using 3rd party vendors is a problem for most companies as it's far better to let someone else manage security updates, availability etc.. As long as you make sure there are good security measures in place. We undergo yearly external pen tests by a CREST accredited firm, and have an active SOC2 Type II program. For GDPR requirements we also sign Data Processing Agreements with most of our customers. I think for most companies we guarantee better safeguard of your customer data then self hosting something in a docker container.
- jwr 3y ago
  > it's far better to let someone else manage security updates, availability etc.. That is where I will respectfully disagree, having seen many companies do a lot of hand-waving (and acronym-throwing) and have abysmal practices underneath. There is no way for me to verify that. And I really do not want to have to explain to my customers that I'm sending data about their activities to an external business. I'll stick to my own data gathering solution for now, I guess.
0xferruccio 3y ago
Hey there just FYI we just pushed a new version of our Documentation that works also when you're logged out. (https://june.so/docs/quickstart/install https://june.so/docs/quickstart/install) Really appreciate your feedback

by jwr 3y ago

0xferruccio 3y ago

I think if sending data to 3rd party vendors isn't an option for you we've seen Posthog being a great alternative to product analytics tools when the requirements are of it being self-hosted. That being said I don't think using 3rd party vendors is a problem for most companies as it's far better to let someone else manage security updates, availability etc.. As long as you make sure there are good security measures in place. We undergo yearly external pen tests by a CREST accredited firm, and have an active SOC2 Type II program. For GDPR requirements we also sign Data Processing Agreements with most of our customers. I think for most companies we guarantee better safeguard of your customer data then self hosting something in a docker container.

jwr 3y ago
> it's far better to let someone else manage security updates, availability etc.. That is where I will respectfully disagree, having seen many companies do a lot of hand-waving (and acronym-throwing) and have abysmal practices underneath. There is no way for me to verify that. And I really do not want to have to explain to my customers that I'm sending data about their activities to an external business. I'll stick to my own data gathering solution for now, I guess.

0xferruccio 3y ago

Hey there just FYI we just pushed a new version of our Documentation that works also when you're logged out. (https://june.so/docs/quickstart/install https://june.so/docs/quickstart/install) Really appreciate your feedback