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Hi, I’m a virtual assistant. How can I help you today? Please, select of of 3 available answers.

• ezekg 3y ago
  Great! Our Support Center has a few helpful articles on that:
• goda90 3y ago
  I was trying to change my policy with Geico today. The web browser "virtual assistant" told me I had to go to another page and gave me the link, but then the assistant and its button disappeared when I navigated away. I switched to the mobile app to try again. The available answers eventually got me to an agent who helped me, but part way through I left WiFi range and was disconnected. Trying to get on again I manually asked to skip to the agent and the virtual assistant got confused. So I clicked on one of the available answers and it got confused by its own answers. By chance I got back to the same agent, but it was definitely clunky.
  • donalhunt 3y ago
    Reality: they only have 1 agent. There has been a major shift to using chat bots and knowledge bases to reduce the demand on human agents. This allows companies to reduce staffing costs considerably. Less staff, less management. Unfortunately, there seems to be minimal investment in analysing the user experience over time. Few companies update their bot when there are known issues impacting their service (like they would for phone IVRs).
    • a_bonobo 3y ago
      I heard a talk about 2 weeks ago from a law person who mentioned that of all the money ChatGPT is making for companies, the number one driver is savings due from customer support. ChatGPT is not pushing is towards AGI, it's only pushing Doctorow's enshittification.
      • jzombie 3y ago
        As an AI language model, I don't have real-time information on specific events or talks that have taken place after my knowledge cutoff in September 2021. However, I can provide some general insights based on the information available up until that time.