4 ms·
June is cool. Best of luck! Would you consider adopting the STARS framework[1] ? It was designed to solve the questions you mentioned like “Are our key custome
by roncohen 3y ago
June is cool. Best of luck!
Would you consider adopting the STARS framework[1] ? It was designed to solve the questions you mentioned like “Are our key customers adopting the new feature we launched?” but at the same time it also incorporates qualitative feedback.
[1] http://starsframework.org/ http://starsframework.org/
Full disclosure: I helped design it.
- 0xferruccio 3y agoWe kind of ended up building something that overlaps with our feature report - but we just stop at the STAR, we haven’t really looked into adding qualitative information like satisfaction to our product, but it could make sense!