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Hey debarshri thanks for your comment. I'll reply inline to your points as I think others on the thread might have the same question > When you have simple Saa
by 0xferruccio 3y ago
Hey debarshri thanks for your comment. I'll reply inline to your points as I think others on the thread might have the same question
> When you have simple SaaS platform, a platform like amplitude or mixpanel is generally enough capture these metrics. You can create these funnels in that product. The level of customization in these tools is pretty good too.
It's true that you can create most of the features in June in Mixpanel or Amplitude. Setting up June as a small company though will take a lot less time and give you out of the box the most important things that you should be looking at.
As an example here's an email from one of our users: https://imgur.com/a/UO1ZPOZ https://imgur.com/a/UO1ZPOZ
> You can start with a basic tool, but everyone eventually moves to an advance product like amplitude or mix-panel for SaaS.
Interestingly we see the opposite, most of our paying customers were Mixpanel or Amplitude users that weren't using those tools that much because of the effort involved to get some valuable information, preferring a simpler product for a shorter time to value
The way we see it is that in the long run - as we develop our product more and more, companies will have something like June for any use case that is not unique to their business (like launching a new feature, activating users, see how your biggest customer uses your product etc..) and a data warehouse with a BI tool for every analysis that is unique and only relevant to your specific business.
That being said right now we see that companies from the Series B stage onwards graduate out of using June and that's totally fine for us for now. You can read more about our approach to building our product here (https://www.june.so/blog/reaching-product-market-fit https://www.june.so/blog/reaching-product-market-fit)
> One of the problem we have in my current startup is that we have multi-tenant customers, different deployment methods - on-prem/managed etc. Platforms like amplitude, do not cater to these types of models. So, instead we built our own datawarehouse+metabase setup that gives us very granular control, reliability and assurance over the data, as well as we built lot of custom metrics.
One of the things we're built for is that for every event you send you can specify what tenant performed that action and every report works both at a user level and at a company level. (see: https://help.june.so/en/articles/6789004-how-to-track-companies-in-june https://help.june.so/en/articles/6789004-how-to-track-compan...) For other tools company tracking is an add-on to the core product, for us it's the core.
So not only you know how many users use your product, but you can look at the behaviour of individual tenants for every metric you're looking at. Additionally for every tenant we automatically generate reports for that specific company, so when your Customer Success or Sales people hop on a call with customers they have answers to questions like "how much are they using our product?", "who are their top users?" and "have they started using all of our core features?"
It's a long answer, but hope it addresses some of your doubts :)