Yep. My business takes the following approach: 1) Open source 2) Get in a consultation with you to see what needs to be changed 3) Submit a proposal. 4)

Yep. My business takes the following approach: 1) Open source 2) Get in a consultation with you to see what needs to be changed 3) Submit a proposal. 4) Engage in further discussion to ensure we stay useful. Some degree of included support is good to do that. I have been told over and over that we charge too much for the SE Asian market, but once they start comparing what they get for the money (focus on delivering value) that goes out the window.