> given the meagre training most carriers' employees at physical stores seem to have Training is one thing, but the primary issue is wages and career prospects

> given the meagre training most carriers' employees at physical stores seem to have Training is one thing, but the primary issue is wages and career prospects. Nobody working in a customer-facing role at a mobile carrier is paid enough to give a shit to do proper data protection - in fact they might be paid more by a malicious actor (bribery) to intentionally compromise data protection, just like it happens with fraudulent SIM swaps.