They've apparently recently automated a big chunk of their customer support [1], which (along with the decrease in WoW subscribers) would probably explain big c

They've apparently recently automated a big chunk of their customer support [1], which (along with the decrease in WoW subscribers) would probably explain big cuts to the customer service department. [1] http://www.theverge.com/gaming/2012/2/29/2833313/blizzard-lays-off-600-likely-primarily-in-customer-service http://www.theverge.com/gaming/2012/2/29/2833313/blizzard-la...