Think he's talking about the employee/customer relation and its logistics. Those sites mentioned are mere platforms or markets, it's up the both parties to find

Think he's talking about the employee/customer relation and its logistics. Those sites mentioned are mere platforms or markets, it's up the both parties to find each other – they just make it easier by being the middelmen. Exec is actually representing the seller side, the service provider. Execs don't match sellers and buyers, they match buyers with Exec employees which, already mentioned, can open a new set of challenges than sites like Airbnb and 99designs. You definitely get more quality dealing with Exec's handpicked employees, but from what I see, there's alot of managing effort required from Exec unless they can (or have already) come up a way to answer it via algorithms.