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Having a customer service page is not synonymous with being accountable. The thing is, whether or not we are satisfied with them, we still have to deal with the
by gareim 15y ago
Having a customer service page is not synonymous with being accountable. The thing is, whether or not we are satisfied with them, we still have to deal with them until the government changes it. So they aren't held directly accountable. Instead, we have to effect change in the government in a way that will then effect change in the TSA. That extra layer makes things much harder.
- verelo 15y agoYou know, i totally agree...i just ask myself "would it hurt if they were friendly" and i don't see why not. They are citizen facing, treat others as you would like to be treated. It just feels like common sense to me.
- GoodIntentions 15y ago/agree. It doesn't cost anything to _not_ be an asshole.
- einhverfr 15y agoThis varies a great deal airport to airport. In Sea-Tac, I think they are pretty professional and friendly. In LAX this is not so much the case.