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ServiceNow comes to mind for one, I would have never guessed it’s revenue is 7 billion and I literally never heard of it
by sashank_1509 3y ago
ServiceNow comes to mind for one, I would have never guessed it’s revenue is 7 billion and I literally never heard of it
- shinryuu 3y agoI have developed stuff on top of their platform. Worst experience I ever had.
- adamhp 3y agoYikes. Scary to see this in the wild as one of my customers is moving to it and we'll likely be layering custom solutions on top of it...
- shinryuu 3y agoSorry to hear. Don't bill on a project basis, bill on a hourly basis or daily basis for custom solutions, and it might make sense to bring on outside expertise because there are quite a few footguns. Either way there will be a learning experience.
- mr_o47 3y agoPeople make a lot of money doing that
- shinryuu 3y agoHonestly in this case I'd rather make less, and not work with servicenow :/
- bicx 3y agoServiceNow has quite a miserable user experience, but I guess their enterprise sales game is strong. They’re selling to C-levels, not us peons who actually use it.
- Spooky23 3y agoI’d disagree. All ticketing systems suck. The pretty ones are only pretty when they are simple one function affairs. ServiceNow sucks less than their competitors and dominates the market as a result. If you think it’s bad, Remedy or whatever the HP product was called was exponentially worse.
- bicx 3y agoI don't even want to think about an HP ticketing system.