and urgency can actually serve as a catalyst to motivate the staff to address your situation more effectively. Whenever I've had a role helping the general pub

and urgency can actually serve as a catalyst to motivate the staff to address your situation more effectively. Whenever I've had a role helping the general public ("customers") and started expressing "urgency" without being decently collected (rude, pushy, yelling, etc)... I've always gone out of my way to help them as little as possible, being technically nice while not being so, and merely making sure I didn't get blowback for it. It isn't like the customer service folks don't feel for you at all: Your issue, though, is pretty run-of-the-mill for the employee, though. There is often limited actions that they can do. Sure, you'd like to have (x), but there is literally no option on the computer that allows me to do (x).