I don't think that I have there something worth transferring, but I just wanted to check and close the account. But I know people that have a lot of their life

I don't think that I have there something worth transferring, but I just wanted to check and close the account. But I know people that have a lot of their life savings there, and that is why I shared this situation. How it can be trusted if they can even let transfer the funds out or give a proper explanation?