Projecting genuine concern and urgency can be done without including the (completely understandable) frustration/anger. I think the broader point is that it ca

Projecting genuine concern and urgency can be done without including the (completely understandable) frustration/anger. I think the broader point is that it can be very beneficial to override these feelings, and it’ll immediately make you easier to deal with than most of the other customers, which can lead you to better outcomes. Was a road warrior for many years, and calm always got me the outcomes I needed. Airport staff already know you’re stressed and strapped for time. Everyone at the airport is. This is not to say that you shouldn’t be form and stand up for yourself.