I noticed a particularly dark pattern when I used Keeps, by Thirty Madison. They tell you, that you can cancel or pause at anytime but that is a lie. They over-

I noticed a particularly dark pattern when I used Keeps, by Thirty Madison. They tell you, that you can cancel or pause at anytime but that is a lie. They over-prescribe their medication, and if you try to pause delivery, they automatically resume it after 3 months. You cannot pause, for longer than 3 months. If you want to cancel, you have to call them where they harass you into staying. This is not how you should do customer retention. This is fraud. You are making intentionally difficult pathways for your customers to leave you so that you can report falsely propped up retention number to your investors, Thirty Madison. If you IPOd today, I would short the shit out of you. This is why I reported Thirty Madison to the FTC in a consumer trade complaint and it is why I notified their investors of potential fraud over LinkedIn. Thirty Madison is committing fraud against their investors, in my opinion and you should absolutely stay away from them as a consumer.