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Nobody would do that when logging a ticket because it shows internal company disagreement which often doesn't show the company in a great light. Nobody does tha
by 6c696e7578 3y ago
Nobody would do that when logging a ticket because it shows internal company disagreement which often doesn't show the company in a great light. Nobody does that.
What typically happens in this situation is the chap logging the ticket gets pissed off and says to the boss, "ticket logged it's with $vendor, I guess it doesn't need babysitting so I'm working on other tickets now".
The boss in this case is happy as it shows their earlier investment was a fine idea. The employee though is disgruntled as their toys were taken away and things it's not such a fine place to work.