I thought that a key value of a RHEL subscription is the support. E.g. that if you hit a bug with the kernel, GNOME, Ceph, OpenShift, libvirt, or any such soft

I thought that a key value of a RHEL subscription is the support. E.g. that if you hit a bug with the kernel, GNOME, Ceph, OpenShift, libvirt, or any such software, you get priority (and phone) support from the company that employs many developers of said software, and they are paid to fix your bugs more quickly. Since I have not had a RHEL subscription myself: Is this accurate in practice?