If the viewing software was provided, the support would be included and that will cost money in the long term. That is something that the company didn't agree t

If the viewing software was provided, the support would be included and that will cost money in the long term. That is something that the company didn't agree to provide nor the government to pay for. In this case, the adversary wasn't the contractor, it was the users in the government and the government employees holding the purse strings. No contractor will turn down the chance to extend the contract.