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Apologizing is useless when the power remains

• jefftk 3y ago
  Amazon is a large entity with complex processes. Firing one of the people involved in implementing those processes does not make things better for users or affect how much power Amazon has in the situation.
  • wahnfrieden 3y ago
    Yeah that's already obvious
  • CamperBob2 3y ago
    Someone implemented this process, as well as the policies that drove it. They clearly needed an incentive to think through the PR consequences (if nothing else) before imposing their incompetence on a paying customer. Firing people for negligence in similar situations would likely have had just such an effect.