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Chat is not meant to handle knowledge, that's it. Trying to shoehorn it in will only end-up in catastrophic failure. The comparison shown in this very article
by iLoveOncall 3y ago
Chat is not meant to handle knowledge, that's it.
Trying to shoehorn it in will only end-up in catastrophic failure.
The comparison shown in this very article should have led to the obvious conclusion that instead of trying to make chat suitable to knowledge-sharing, they should have made forums suitable for instant messaging.
- RadiozRadioz 3y agoI agree that chat is not meant to handle knowledge, but I don't think a forum is the right approach either. What people probably want is a proper centralized knowledgebase like a wiki. Personally, I'm happy for my chat app to be good at ephemeral instant communication, my forum to be good at longer-form async discussion, and my wiki to be good as a searchable read-heavy knowledgebase.
- mrjn 3y agoThe issue is -- every email / forum platform which has tried to make IMs available within the platform has failed. Real-time, short-form interactions v/s async, long-form interactions is too wide of gap to bridge under one platform.