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Why LLMs like ChatGPT are bad for customer service
- QuentinNotice 3y agoThe insights on "few-shot" learnings are very interesting. We also wanted to use a vector db combined with GPT for our search engine. Intuitively, I would have thought the accuracy with this method to be much higher. Models hallucinating or giving wrong answers +20% of the time is not possible for direct answers, as helpers it's a good idea! Wondering if there would be a way to create a score of confidence to the answers from this method? And discard the lowest ones.
- ant0in9 3y agoLove the part about why ChatGPT is bad for customer service. Some many app builders are doing it wrong nowadays.
- baptistejamin 3y agoThe best support on earth is when customers don't even need support, and it's the main reason why LLMs won't solve this problem :)