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Slack and Discord aren't built to handle knowledge. It's surprising how much of contextual knowledge is lost in ever ending threads and chats. Hope Struct chang
by haxzie 3y ago
Slack and Discord aren't built to handle knowledge. It's surprising how much of contextual knowledge is lost in ever ending threads and chats. Hope Struct changes that.
- iLoveOncall 3y agoChat is not meant to handle knowledge, that's it. Trying to shoehorn it in will only end-up in catastrophic failure. The comparison shown in this very article should have led to the obvious conclusion that instead of trying to make chat suitable to knowledge-sharing, they should have made forums suitable for instant messaging.
- RadiozRadioz 3y agoI agree that chat is not meant to handle knowledge, but I don't think a forum is the right approach either. What people probably want is a proper centralized knowledgebase like a wiki. Personally, I'm happy for my chat app to be good at ephemeral instant communication, my forum to be good at longer-form async discussion, and my wiki to be good as a searchable read-heavy knowledgebase.
- mrjn 3y agoThe issue is -- every email / forum platform which has tried to make IMs available within the platform has failed. Real-time, short-form interactions v/s async, long-form interactions is too wide of gap to bridge under one platform.