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You can improve all of these. Why aren’t you? e.g instead of complaining about outdated runbooks, you can just update them.
by throwaway019254 3y ago
You can improve all of these. Why aren’t you?
e.g instead of complaining about outdated runbooks, you can just update them.
- on-call_guy 3y agoI agree they can be improved. But they are not one-time activity. It should be a continuous process in order to really be efficient. Also every on-call person needs to be diligent about it. Otherwise, it aggregates in future. Again, I am talking about the teams who are heavily loaded with alerts and incidences during on-call. In general, all these pain points very much vary depending on the on-call load. We also have a teams who do manage all of these easily as their on-call load is quite manageable. But solving for them in one place so that everyone from the team is on the same would be amazing.