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There is also the EU's Platform to Business (P2B) regulation from 2020. But from my understanding it doesn't apply to advertising, only direct transactions on t
by gndk 3y ago
There is also the EU's Platform to Business (P2B) regulation from 2020. But from my understanding it doesn't apply to advertising, only direct transactions on the platform. So in the case of Meta, this would be "Facebook Shops" / "Instagram Shopping". Convenient loophole.
Suspension and Termination of Service
If the platform decides to restrict, suspend or terminate its service to a business user, it must give the business user a statement of reasons. In the case of termination, this statement of reasons must be given 30 days in advance.
Handling of Complaints
Platforms must establish an internal complaint-handling system for business users. This system must be easily accessible and free of charge.
The platform must process all complaints within a reasonable timeframe and communicate the outcome to the complainant in an individualised manner.
See https://www.ccpc.ie/business/help-for-business/guidelines-for-business/platform-to-business-regulations/ https://www.ccpc.ie/business/help-for-business/guidelines-fo... and https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32019R1150 https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A...