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I had a similar experience cancelling Prime. They used some really ugly patterns such as making cancel links as obscure as possible while adding big CTA buttons
by kypro 3y ago
I had a similar experience cancelling Prime. They used some really ugly patterns such as making cancel links as obscure as possible while adding big CTA buttons to try to keep me subscribed.
I tried to cancel a subscription I had recently for a cosmetic product and the website literally told me that if I wanted to cancel I had to call the company and explain why.
I'm surprised these patterns are legal to be honest. If I don't want to pay for something and I have no contractual obligation to continue paying it should be a simple "cancel" -> "confirm" journey. Anything more and it starts to feel deceptive and a little fraudulent.
I've learnt my lesson though. I put all subscriptions on burner cards now and simply cancel the card when I don't want the subscription anymore. Much less hassle and all my subscriptions can be managed from a single app.
- ajb 3y agoDepending on your jurisdiction, that may not work. the payment authorisation is legally distinct from the contractual obligation to pay, and cancelling one doesn't cancel the other. Of course, most companies will give up if you cancel the card, but some will threaten to send round debt collectors. There do need to be some laws about what companies can write into contracts about how to cancel.
- everdrive 3y agoI wasn’t aware of this, but it’s good information. I suppose the lesson is to be very selective regarding what services you sign up for. Even if a service is good right now, they could do a bait and switch at any time.