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Google are the same here. They prefer to just not deal with most problems unless they detect it's common enough to look into. It's all driven by the numbers. If
by anacrolix 3y ago
Google are the same here. They prefer to just not deal with most problems unless they detect it's common enough to look into. It's all driven by the numbers. If you request support for something it probably costs multiple months of several customers to even look at the single support request so it's cheaper to just cut you out.
Where this gets really ugly is when one of these software behemoths have a monopoly on a service that you need access to. Google Ads is a good example. If you are rejected for advertising on your website you may have no other viable advertising options available to you and your monetization through ads is DOA.
- gndk 3y agoI also use Google Ads and in my experience the customer service for ad buyers is a bit better than Meta's. But that's setting the bar very low and I read that they are equally impossible to reach should your account ever get disabled. The advertising monopolies of Meta and Google are definitely a problem. The main issue is that all the big online advertising channels basically cover a different audience and/or portion of the buying cycle. So Facebook can not be replaced by Tiktok or Google ads and vice versa. For many businesses, especially smaller ones, only a few advertising channels work profitably (I'd call it channel/offer match), so if you get disabled, your business is dead. Of course, it's also helpful if you only pay minimal taxes on your monopoly profits, compared to your customers who have to suck up the normal rates.