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Cries for help from customers of huge companies without any customer service like Stripe, Meta/Facebook and Google have become a common occurrence here on HN.
by gndk 3y ago
Cries for help from customers of huge companies without any customer service like Stripe, Meta/Facebook and Google have become a common occurrence here on HN.
It seems like Meta now found an elegant solution.
I just noticed that the "account quality" page, which shows information about your ad account's compliance, now has a new section:
What can you do?
Go to court
You may have the right to challenge our decision in your country's courts.
PS: If anybody can help with my restricted Facebook ad account, which was disabled with no prior warning and no specific reason given, please let me know. My small business unfortunately relies on it.
- db48x 3y agoI someone harms you and won't apologize and correct the mistake, then you must take them to court or they will simply keep doing it. Nobody but a court can help you. Nothing else that you or anyone here can do will get you the results that you want. This has always been true, even before Facebook pointed it out on their website. Talk to a lawyer about it. A reputable lawyer won't charge you for an initial consultation, and they may know of any shortcuts that exist (such a contacting a regulatory agency, if one exists). Ask if closing your advertising account qualifies as tortuous interference, if that concept exists in your jurisdiction.
- justinclift 3y agoTo make it easier for people to potentially help, which country are you in? :)
- gndk 3y agoGermany, which, after some research, seems to be a plus in cases like this because of some consumer friendly court decisions we recently had here :)
- cyanydeez 3y agoThe other way to view this is their ad network is a liability and they need to make clear bright lines. No one wants far right fascist propaganda on their platform.
- rwmj 3y agoAt least they're being honest now. Previously they would have pretended to have their own dispute resolution process staffed by humans that you might have spent hours trying to follow.