It's hard for anyone to help without knowing much about your circumstance. What you've said so far seems too vague for even Stripe employees to look up your acc

It's hard for anyone to help without knowing much about your circumstance. What you've said so far seems too vague for even Stripe employees to look up your account. What industry are you serving? How are they holding your money (i.e. what's preventing it from being transferred when you try)? What reasons have they given?